FREQUENTLY ASKED QUESTIONS

Simply put, it's powdered green tea leaves. The leaves are stone ground into a fine powder, so you're consuming all of the leaf’s goodness. Rather than steeping tea leaves in water, matcha is stone ground tea leaves, so you’re consuming a whole load of green goodness.

Matcha is known to have a load of health benefits for both your mind and body.

Matcha Benefits:

• Sustained, long-lasting energy release
• Heightened focus + concentration
• Full of antioxidants 
• Reduces anxiety 
• Anti-inflammatory
• Boosts metabolism 
• Anti-ageing

Matcha's taste can be compared to the first taste of red wine or dark chocolate. Due to the high chlorophyll and amino acid content, matcha has a unique vegetal taste and a sweet, buttery aftertaste. We’re pretty proud of our JENKI blend; it’s wonderful aroma, creamy froth, and rich/nutty flavour. We’re slightly addicted to it and are yet to find a tastier matcha. Just don’t go drinking bad matcha, it’ll be bitter and mild in flavour. Learn more about our matcha here

Per 1.5g serving there is 48mg of caffeine.

It’s an amino acid found naturally in matcha that when combined with caffeine produces a calm-focused, longer-lasting energy. No prangs. No crashes.

Antioxidants help stabilise harmful free radicals, which are compounds that can damage cells and can cause chronic disease.

Matcha is rich in catechins, a class of plant compounds that act as natural antioxidants. These are the best kind of antioxidants and matcha is packed with them. More so than other “superfoods” like goji berries, blueberries, açaí berries, broccoli or spinach. Just one serving of matcha tea has 137 times more antioxidants than 10 cups of regularly brewed green tea.

Our matcha comes from the foothills of Uji, Japan. The home of tea and where they’ve been making the best matcha since it was discovered in the 1100s by Japanese monks who used to drink it to maintain focus through hours of meditation.

Ceremonial grade is one of the highest quality matcha available. Our matcha is tested for heavy metals every harvest (we’ll happily share our reports with you). Check for a vibrant green colour, a fresh fragrance and a finely ground powder.

Find out more about our matcha here.

Dairy milk inhibits the absorption of a lot of the good stuff in matcha. Plus it’s damn tasty with oat milk!

Matcha uses all of the tea leaf, so there’s no need for throwaway tea bags or leftover coffee grinds. 

We don’t want to point fingers, but compared to your average cup of coffee which needs 180 litres of water (and often a range of harmful pesticides and chemicals) before it lands in your cup, we’re proud that a cup of JENKI Matcha can be brought to you using 5 times less water (and definitely without the chemicals).

JENKI comes from the Japanese term GENKI; the life force or personal energy that’s within us all.

All of our matcha is 100% ceremonial-grade, sourced from family-run farms in Japan.

Sieve 1 tsp (2.5g) of JENKI Matcha into a bowl, top with 50ml of lukewarm water.

Whisk until matcha is dissolved and a foam starts to appear on top.

Pour into a glass and top with ice and milk of your choice or into a mug and top with frothy hot milk of your choice.

We're based in London, with five matcha bars; in Spitalfields, Selfridges, Covent Garden, Borough Market and Canary Wharf.

Find out more about our current and upcoming bars here.

Shop JENKI right here.

Drop a line to honor@jenki.co.uk and we’ll get back to you.

We currently ship to the UK, most of Europe and Middle East. Let us know if you need your hit elsewhere hello@jenki.co.uk!

We cannot ship to Greece, Turkey or the USA currently due to import restrictions. Shipping to Canada is available.

Once you’ve opened your matcha, we’d recommend consuming it within 3 months. Our matcha has a shelf life of 12 months.

Store in an airtight dark container in a cool, dry place. Ideally in the fridge once opened.

Something wrong with your order? Drop us a line within 14 days of receiving your order and we’ll do our best to sort it for you.

Please note we do not issue returns labels, returns will need to be at your own cost. As matcha is a perishable product we cannot accept returns on powder.

Please ensure packaging is sufficient to avoid any breakages and include your order slip inside the parcel.

Simply login to your account here, and you can manage your subscription.

We want to make getting your matcha hit as straightforward as possible so just drop us a line at hello@jenki.co.uk if you have any more questions.

You can download the JENKI App on any recent iPhone or Android device.

If you love matcha, you’re in the right place. 

We’ve created this app to reward our most loyal JENKI drinkers. Earn stamps with purchases and redeem them for matcha rewards, gain access to exclusive offers and stay in the loop on happenings at JENKI. 

We welcome suggestions on other ways you would like to use the app!

Similar to other loyalty cards, each JENKI matcha beverage, shake, bake or matchagato = one stamp. 

Earn 9 stamps and enjoy your 10th matcha beverage (specials and signatures included), shake, bake or matchagato on us! Additional syrups included. 

Exclusions apply: Premium add-ons (CBD/collagen etc) not included.

Available to redeem at all locations. 

When you have rewards to redeem, your loyalty card will display a ‘Matcha Rewards’ message. 

Head to our bars, let our staff know your have a reward to redeem. You need to tap on your loyalty card, then tap the ‘Redeem a Card’ button and hold it out to our bar staff, they will stamp your screen to redeem.

Stamps can be earned and redeemed on: matcha beverages, shakes, bakes and matchagatos. Premium add-ons not included.

Yes! Download the JENKI App and use your student or NHS email to get 10% off in our bars and online.

Please email app@jenki.co.uk with details and we will respond as soon as possible.