PRIVACY POLICY

Privacy Policy for JENKI Drinks Ltd

Effective Date: 09/12/2024

Last Updated:09/12/2024

At JENKI Matcha, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or otherwise interact with us. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable UK privacy laws.

1. Who We Are: JENKI Drinks Ltd ("we," "our," "us") is a UK-based company offering premium matcha products. For the purposes of GDPR, we act as the data controller of your personal information.

Contact Information:

  • Address: 43 Brushfield St, London E1 6AA
  • Email: hello@jenki.co.uk

2. What Data We Collect

We may collect and process the following types of personal data:

2.1 Data You Provide Directly

  • Contact Details: Name, email address, phone number, postal address.
  • Account Information: Login credentials (if applicable).
  • Payment Details: Billing information, though payment card details are processed securely via third-party payment processors.
  • Communication Details: Any messages or queries you send to us.

2.2 Data We Collect Automatically

  • Technical Data: IP address, browser type, operating system, and other technical details when you use our website.
  • Usage Data: Information on how you navigate and interact with our website.

2.3 Data from Third Parties

  • Marketing or advertising partners who share your details with us based on your consent.

3. How We Use Your Data: We process your data for the following purposes:

  • To fulfil orders and provide customer support.
  • To manage your account, if applicable.
  • To send you transactional communications (e.g., order confirmations).
  • To improve our website, products, and customer experience.
  • To send you marketing communications, where you have consented.
  • To comply with legal obligations or protect our rights.

4. Legal Bases for Processing: Under GDPR, we rely on the following legal bases to process your data:

  • Contractual Necessity: To process your orders and deliver our products/services.
  • Consent: For marketing communications and optional features (you can withdraw your consent at any time).
  • Legal Obligation: To comply with UK laws and regulations.
  • Legitimate Interests: To improve our services and ensure website security.

5. Sharing Your Data: We do not sell your data. However, we may share it with:

  • Service Providers: Payment processors, delivery companies, IT support, and marketing platforms.
  • Legal Authorities: If required by law or to protect our legal rights.

All third parties we work with are GDPR-compliant and process your data securely.

6. International Transfers: If we transfer your data outside the UK or the European Economic Area (EEA), we ensure it is protected using appropriate safeguards, such as Standard Contractual Clauses or equivalent measures.

7. Data Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights Under GDPR: You have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your data.
  • Erasure: Request the deletion of your data, subject to legal obligations.
  • Restriction: Restrict how your data is processed.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw consent where processing is based on your consent.
  • Complain: Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully.

To exercise your rights, please contact us using the details provided above.

9. Cookies and Similar Technologies: Our website uses cookies to enhance your experience. For detailed information, please refer to our Cookie Policy.

10. Security Measures: We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

11. Third-Party Links: Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

12. Updates to This Policy: We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.Thank you for trusting JENKI Matcha. For any questions regarding this policy, please contact us at hello@jenki.co.uk